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Why I'm quitting Moniker asap !

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mikeseaton
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Why I'm quitting Moniker asap !

Post by mikeseaton on Mon 02 Jun 2014, 2:17 pm

If you have any domains currently at Moniker you should read the following article - http://domainnamewire.com/2014/06/02/the-new-moniker-love-it-or-hate-it - don't forget to read the comments at the end !

Here's my view:

IF IT AIN'T BROKE DON'T FIX IT !

I have kept nnn domains at Moniker for over a decade as it offered the easiest-to-use registrar interface, very intuitive, and very good at bulk actions like assigning domains to DNS IP Templates you have defined, all at a reasonable price.

This new interface is a total disaster !

I tried it out about 15 hours ago, in the early hours of the UK morning, and after persevering was forced to finally give up in total frustration.

Some problems I found (have any been fixed in the last 15 hours ?)

1. Couldn't find a way to renew domains immediately - the Shopping Cart always stayed empty.

2. Couldn't find the DNS IP Templates I had set up and the domains I had associated with them (the old "Manage Templates" function).

3. My Transaction History (around 1000 transactions) was empty - I tried moving the start date back a few years - still nothing.

4. The list of my domains authorised for immediate transfer on sale by Sedo MLS and Afternic DLS Premium was nowhere to be seen.

5. The default setting of "Delete at Expiration Date" is going to lose people a lot of domains if they're not careful.

6. I couldn't find where my subproduct definitions were that I had set up for "URL Forwarding" and "Email Forwarding".

6. And finally - I couldn't be bothered to waste any more of my valuable time - even the renewal pricing (if you could find a way to achieve this) is wrong - it displays $7.67 instead of over $9 - probably converting to Euros but leaving a dollar sign up !

I have no intention of spending hours poring through help pages and submitting support forms and making phone calls to sort out this appalling mess !

I shall be moving all of my domains away from Moniker asap - another longstanding customer lost forever !

http://MikeSeaton.tel


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mikeseaton
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Re: Why I'm quitting Moniker asap !

Post by mikeseaton on Mon 02 Jun 2014, 6:22 pm

The comments being made at http://domainnamewire.com/2014/06/02/the-new-moniker-love-it-or-hate-it/comment-page-1/#comment-2200978 - with some commentators owning hundreds or thousands of domains - makes the Telnic/Telnames issues seem like a walk in the park !

http://MikeSeaton.tel


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Re: Why I'm quitting Moniker asap !

Post by 4444 on Mon 02 Jun 2014, 7:28 pm

Thank you for this helpful information. 

One reason more to quit:

Moniker: $14.99 per .tel domain
Name.com: $10.99 per .tel domain
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Re: Why I'm quitting Moniker asap !

Post by josh. on Mon 02 Jun 2014, 8:08 pm

mikeseaton wrote:The comments being made ... makes the Telnic/Telnames issues seem like a walk in the park !

The long lasting inactivity of Telnic has two sides: Telnic doesn't do anything right, but they can't do anything wrong neither!
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Re: Why I'm quitting Moniker asap !

Post by mikeseaton on Mon 02 Jun 2014, 8:10 pm

4444 wrote:Thank you for this helpful information. 

One reason more to quit:

Moniker: $14.99 per .tel domain
Name.com: $10.99 per .tel domain

Apart from a handful of .tels initially (as they were my main registrar), I've not used Moniker for my .tels and once I saw the price differential I soon transferred them out.

But for .com., .net etc Moniker were superb, with IMO the best control panel around for handling bulk domain portfolios.

All that changed dramatically yesterday 2 June 2014 - I'm going to get the **** out of there - along with many others - as soon as practical.

There is simply no excuse for the utter shambles that has happened as identified in my original post.

http://MikeSeaton.tel


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Re: Why I'm quitting Moniker asap !

Post by di7 on Tue 03 Jun 2014, 11:58 am

josh. wrote:The long lasting inactivity of Telnic has two sides: Telnic doesn't do anything right, but they can't do anything wrong neither!

Meanwhile registrations are fading away!
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Re: Why I'm quitting Moniker asap !

Post by ixida on Tue 03 Jun 2014, 1:49 pm

The website is down now. Did they forget to test their update before launch?

We are aware that our systems were experiencing issues after the transition which resulted in outages affecting customers. Our engineering team is investigating these issues and is working to resolve them as quickly as possible. To ensure a fast recovery of site-wide functionality, we have decided to perform ongoing maintenance.

As a result, all services accessed through the website interface and API are currently unavailable. All domain services including DNS Hosting, URL Forwarding, Email Forwarding and general usage of domains registered at Moniker.com will remain unaffected. Please excuse any inconvenience this may cause.

All operations will be resumed at 9:00 am (EDT).

What a disgrace!
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Re: Why I'm quitting Moniker asap !

Post by mikeseaton on Tue 03 Jun 2014, 6:03 pm

Click http://domainnamewire.com/2014/06/03/moniker-is-down to view the latest DomainNameWire article about the Moniker situation - as @ixida mentions http://www.moniker.com has now been taken offline.

A quote from the article sums up the unbelievable ****up that has happened !

Issues include being billed for renewals on domains set to cancel, incorrect pricing, inability to execute order, domains disappearing from accounts, missing whois information, and an unclear user interface…it goes on and on.

I was going to start the transfer-out process of all my Moniker domains today - but obviously can't with the Moniker site currently offline.

When will some internet companies learn these 4 lessons ?
1. You properly test software before deploying it live.
2. You get existing customer "buy-in" to major system changes.
3. You ignore customer dissatisfaction at your peril.
4. Without satisfied customers you have no long term business.

http://MikeSeaton.tel


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Re: Why I'm quitting Moniker asap !

Post by TelBlogger on Tue 03 Jun 2014, 11:53 pm

I was with this dreadful registrar and still have a couple of .com domains with them which shortly will expire.

I found them useless and I always had to have a go to person in the company for everything I did. They were unbelievably incompetent and their website was unusable.

Name.com is so much better but you had to have domains with Moniker to sell on Snapnames.com. Only reason I used Moniker.
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Re: Why I'm quitting Moniker asap !

Post by mikeseaton on Wed 04 Jun 2014, 12:58 pm

mikeseaton wrote:When will some internet companies learn these 4 lessons ?
1. You properly test software before deploying it live.
2. You get existing customer "buy-in" to major system changes.
3. You ignore customer dissatisfaction at your peril.
4. Without satisfied customers you have no long term business.

Some say Telnic/Telnames have failed to learn lessons 2,3,4 - of course I couldn't possibly comment !

http://MikeSeaton.tel

PS.  Major system change in this case being introduction of Telnames format that bypasses existing Telnic customers.


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Re: Why I'm quitting Moniker asap !

Post by OMG on Wed 04 Jun 2014, 8:30 pm

mikeseaton wrote:Some say Telnic/Telnames have failed to learn lessons 2,3,4 - of course I couldn't possibly comment !

After .tel is running longer than 5 years now, Telnic's intention has become very clear: investing no effort anymore and waiting for other companies start using the DNS for new purposes. Telnic hopes to be able jumping on that train then.
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Re: Why I'm quitting Moniker asap !

Post by ixida on Thu 05 Jun 2014, 6:30 am

OMG wrote:... waiting for other companies start using the DNS for new purposes. Telnic hopes to be able jumping on that train then.

What is the outlook if this won't happen?
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Re: Why I'm quitting Moniker asap !

Post by mikeseaton on Thu 05 Jun 2014, 5:56 pm

For those with domains still at Moniker (unfortunately including myself) the site http://www.moniker.com is online again.

But the crisis is far from sorted - here's a post made today 5 June at http://domainnamewire.com/2014/06/02/the-new-moniker-love-it-or-hate-it/comment-page-1/#comment-2201249

After lots of wasted time and effort, finding it impossible to renew domains, fund account from credit card, change/add a new credit card, get account credit for PalPal funds deposit, use US Dollars and not oddly default to Euros, stop double billing, stop billing for expired names marked non-renew, change nameservers (ns occasionally works but often fails to change), get transfer auth codes, unlocking, use the portfolio lock as intended, edit/change profile and settings, do bulk work, and several other issues including all past transaction history records gone and spending hours on hold waiting for tech support to answer.

When reached support is of little if any help. In fact, today I discovered support knows next to nothing about the bugs and how to fix them and re Portfolio Lock was wondering what it was and how/why it was setup on my account and why it was used by the old Moniker. Support tickets are auto-responded only but apparently not actually handled or resolved. Even registering a new domain does not work! How could they launch this with obviously bad programming, little or no beta testing and poor staff training? This is insanity.

Compared to this total and utter ****-up by one of the world's largest registrars the .tel project is a monumental success story !

http://MikeSeaton.tel


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Re: Why I'm quitting Moniker asap !

Post by Toptel on Thu 05 Jun 2014, 8:04 pm

mikeseaton wrote:Compared to this total and utter ****-up by one of the world's largest registrars the .tel project is a monumental success story !

Telnic / Telnames delivered always good quality and were always reliable.
The only problem is that Telnic stopped delivering anything noticeable after 2010!

With regard to Moniker: after this disaster no serious customer will stay at such a service!
Every customer must be always afraid that the domains are not secure!

Interesting to see that we have two opposite situations, both unsuccessful:
  • Moniker: sloppy work
  • Telnic: ignoring customer needs
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Re: Why I'm quitting Moniker asap !

Post by mikeseaton on Fri 06 Jun 2014, 10:47 am

Here's an interview response from Moniker's CEO to the "botched transition"

FYI the "transition" was moving from Moniker's stable and well established domain management system - the best registrar system I have come across - to adopting the "reseller" system of their parent company KEY SYSTEMS of Germany - this is the same company that is the ICANN registrar for ".tel reseller" Telnames.

Just saying that's all - you don't have to read anything into the Telnames connection !

http://MikeSeaton.tel

PS. Don't forget to read the comments at the end of the interview.


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Re: Why I'm quitting Moniker asap !

Post by mikeseaton on Fri 06 Jun 2014, 7:31 pm

The Moniker ****-up is driving me nuts and taking up an incredible amount of time for so many people who just want to protect their position by transferring their domains out of Moniker as quickly as possible.

Here's the 3 information threads at DNW for those unlucky enough (like me) to be caught up in this domain nightmare:

http://domainnamewire.com/2014/06/02/the-new-moniker-love-it-or-hate-it

http://domainnamewire.com/2014/06/03/moniker-is-down

http://domainnamewire.com/2014/06/05/moniker-ceo-bonnie-wittenburg-discusses-botched-transition

http://MikeSeaton.tel


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Re: Why I'm quitting Moniker asap !

Post by mikeseaton on Sat 07 Jun 2014, 1:10 pm

Moniker is now effectively blocking me - and so many others - from transferring out our domains to avoid the continuing debacle in the botched transition to Key Systems reseller platform.

See http://domainnamewire.com/2014/06/05/moniker-ceo-bonnie-wittenburg-discusses-botched-transition/comment-page-1/#comment-2201381

Maybe an ICANN complaint - or several hundred - is needed now ?

This behaviour is outrageous , inexcusable, and will eventually lead to Moniker imploding !

http://MikeSeaton.tel


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Re: Why I'm quitting Moniker asap !

Post by mikeseaton on Sat 14 Jun 2014, 9:22 pm

Sorry, Moniker. It’s Over.

This whole sorry episode - AFAIK the biggest ****-up the interent has ever seen by a registrar - happened because KeyDrive of Germany (the group who bought out Moniker in 2012) decided the quick and slick bulk domain orientated USA-based registrar system used by Moniker needed to be replaced by their Germany-based reseller system operated by subsidiary company Key Systems.

I used Moniker's original registrar system for over a decade, with nnn mostly .com domains, but I will never use Moniker again once I've got all my domains out.

I would like to avoid KeyDrive's Key Systems if I possibly could - but unfortunately I can't totally as Telnames acts as a .tel reseller for this ICANN-accredited registrar.

http://MikeSeaton.tel

PS. KeyDrive / Key Systems / Moniker - http://www.keydrive.lu/history.php


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Re: Why I'm quitting Moniker asap !

Post by 4444 on Sun 15 Jun 2014, 5:49 am

mikeseaton wrote:I would like to avoid KeyDrive's Key Systems if I possibly could - but unfortunately I can't totally as Telnames acts as a .tel reseller for this ICANN-accredited registrar.

So far Telnic pretends that Key Systems is the registrar for .tel domains at Telnames, but that is only a skin game to hide the real involvement of Telnic who operates Telnames without an official registrar.
Since Telnic is generating big losses both with the business at Telnic AND at Telnames, probably Telnic need to be sold soon. Due to the bad public image of Telnic, who else would be interested to buy Telnic if not Key Systems?

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